1. Acceptance of Terms
1.1. NIZZZ Rewards Club (“Programme”) is a promotional loyalty programme operated by Juno, trading as Nizzz Perfumes (“NIZZZ”, “we”, “us” or “our”).
1.2. By enrolling in, accessing or participating in the Programme, the participant (“Member”, “you” or “your”) agrees to these Terms and Conditions, together with the applicable Website Terms of Service, Privacy Policy, Refund Policy and any additional rules expressly applicable to a particular promotion or reward.
1.3. Members are responsible for reading the applicable terms before participating or redeeming points.
1.4. If you do not agree with these terms, you may stop participating in the Programme. Any accrued points and rewards will be dealt with in accordance with the applicable expiry, cancellation and redemption provisions and applicable law.
2. Eligibility and Membership
2.1. Membership is available to eligible individuals who meet the legal age requirements applicable to their participation and maintain a valid customer account on the NIZZZ website.
2.2. Members must provide accurate, current and complete registration information. NIZZZ may request reasonable verification where necessary to protect the Programme against fraud or account misuse.
2.3. Membership is personal and non-transferable. Points, membership benefits and unredeemed rewards may not be sold, exchanged, assigned or transferred to another person except where expressly authorised by NIZZZ.
2.4. Each individual may maintain only one genuine rewards account. Duplicate, fictitious or improperly created accounts may be investigated and restricted.
2.5. NIZZZ may decline, suspend or terminate membership where there are reasonable grounds to suspect fraud, material breach of these Terms, unlawful activity or misuse of the Programme, subject to applicable law.
3. Earning Points
Points may be earned through the activities displayed on the official Rewards page and made available through the BON Loyalty system.
Currently advertised earning activities:
- New account registration: 10 points, once per eligible new customer.
- Completed order: 25 points per eligible order.
- Product review: 5 points for the first eligible review of each product, subject to the Programme’s review rules.
- Successful referral: 10 points for the referring Member and 5 points for the eligible referred customer.
3.1. Points are promotional loyalty benefits. They are not money, a deposit, a bank balance, a payment instrument or a guaranteed cash entitlement.
3.2. Points have no cash value, cannot be withdrawn as cash and cannot be exchanged for cash except where required by applicable law.
3.3. Points are awarded only for qualifying activities that are successfully completed and verified under these Terms.
3.4. Order points and referral points will be credited only after the relevant order has been successfully delivered and fulfilled and has passed any applicable verification or return-related checks disclosed to the customer.
3.5. Cancelled, unpaid, failed, fraudulent, disputed or otherwise ineligible orders do not qualify for points. Orders returned or refunded, wholly or partly, may result in the corresponding points being deducted or adjusted.
3.6. Points are calculated and recorded through the Programme’s designated loyalty system. Members should check their account balance and report material discrepancies to customer support.
3.7. Points will not be awarded twice for the same qualifying transaction or activity. NIZZZ may correct demonstrable duplicate credits, calculation errors or technical errors after verification.
4. Eligible Purchases and Exclusions
4.1. Points apply only to eligible purchases made directly through the NIZZZ website, unless another channel is expressly included in a written Programme announcement.
4.2. Unless expressly stated otherwise, points will be calculated on the eligible merchandise amount actually paid after applicable product discounts, excluding shipping charges, taxes, gift cards, redeemed rewards and other excluded amounts.
4.3. Orders placed through marketplaces, third-party retailers, distributors or other channels do not qualify for website loyalty points unless NIZZZ expressly announces otherwise.
4.4. Purchases made using promotional codes, sale prices, bundles or other offers qualify only to the extent permitted by the applicable promotion rules. NIZZZ will disclose any material exclusions or restrictions.
4.5. NIZZZ may investigate purchases that appear artificial, duplicated, commercially resold or designed primarily to generate points rather than constitute genuine customer transactions.
5. Welcome Points
5.1. The 10-point registration bonus is available only to eligible new members and may be claimed once per person.
5.2. Existing members, duplicate accounts and accounts created to obtain multiple welcome bonuses are not eligible for additional registration bonuses.
5.3. Where a welcome bonus has been credited incorrectly or obtained through misuse, NIZZZ may reverse the credit after verification and in accordance with applicable law.
6. Order Points, Returns and Refunds
6.1. Points earned from an order are conditional on the order remaining eligible under these Terms.
6.2. If an order is cancelled, returned, refunded, reversed or charged back, NIZZZ may deduct the points attributable to the affected transaction.
6.3. For partial refunds or partial returns, the points adjustment will be proportionate to the affected eligible purchase amount where practicable.
6.4. If points from an order have already been redeemed before a return, cancellation or refund is processed, NIZZZ may reverse the associated points, adjust the Member’s points balance or temporarily restrict further redemption while the account is reconciled.
6.5. If an adjustment creates a negative points balance, future points may be applied towards that balance before further redemption is permitted.
6.6. These provisions do not remove any statutory cancellation, refund, return or consumer rights available to the customer.
7. Product Review Rewards
7.1. Members may receive 5 points for their first eligible review of each product, subject to the Programme rules and any restrictions of the review platform.
7.2. Reviews must reflect the Member’s genuine experience and must not be fabricated, copied, purchased, automated or submitted on behalf of another person.
7.3. Reviews may be positive, neutral or negative. Points must not be conditional on giving a positive review, changing a negative review or removing criticism.
7.4. Duplicate reviews of the same product, repeated submissions intended to generate extra points, or reviews that violate applicable law or platform policies do not qualify for additional rewards.
7.5. NIZZZ may withhold or reverse review points where there is reasonable evidence of manipulation, duplicate claims or a breach of these Terms, subject to applicable law.
7.6. Review points do not guarantee publication or continued display of a review by NIZZZ or any third-party platform.
8. Referral Programme
8.1. Eligible Members may share their designated referral link with genuine prospective customers.
8.2. The referrer receives 10 points and the eligible referred customer receives 5 points only after the referred customer’s qualifying order has been delivered, fulfilled and verified.
8.3. Self-referrals, fictitious referrals, duplicate accounts, referral loops, automated referrals, misleading advertising and other attempts to manipulate referral rewards are prohibited.
8.4. Referral links may not be used for spam, unsolicited bulk messaging, deceptive promotions or conduct that violates applicable law or third-party platform rules.
8.5. NIZZZ may withhold, investigate or reverse referral points where a referral appears fraudulent, duplicated, cancelled, refunded or otherwise ineligible.
8.6. NIZZZ may impose reasonable referral limits or additional verification requirements where necessary to protect the Programme, provided the applicable restrictions are communicated appropriately.
9. Reward Milestones and Redemption
Currently advertised rewards:
- 500 points: ₹1,000 Shopping Voucher.
- 1000 points: ₹3,000 Shopping Voucher.
- 3000 points: Dyson Hair Dryer worth approximately ₹30,000.
9.1. Members must have the required eligible points balance and satisfy the redemption requirements applicable at the time of redemption.
9.2. Reaching a points milestone does not automatically mean a reward has been claimed. Members must follow the redemption or claim process specified by NIZZZ.
9.3. Unless expressly stated otherwise, points cannot be combined across different accounts, transferred to another Member, sold or redeemed for cash.
9.4. Rewards cannot be exchanged for another reward, converted into cash or refunded once validly redeemed, except where required by applicable law or where NIZZZ has failed to provide the promised reward.
9.5. Gift vouchers are subject to the applicable issuer’s terms, validity period, eligible uses and redemption restrictions. NIZZZ is not responsible for restrictions imposed by the voucher issuer, but remains responsible for its own obligations concerning the reward it has promised.
9.6. For the Dyson reward, NIZZZ reserves the right to determine and select the applicable Dyson model, specification, and condition at the time of redemption. The selected model will be communicated to the Member before the reward is dispatched. NIZZZ must not substitute a materially different category of reward without appropriate disclosure and, where required, the Member's agreement.
9.7. Rewards are subject to legitimate availability and verification. If a reward becomes unavailable, NIZZZ will communicate the issue and provide a reasonable solution consistent with the advertised offer and applicable law. NIZZZ will not use this clause to arbitrarily deny an already-earned reward.
9.8. Members are responsible for providing accurate contact and delivery details. Any delivery conditions, geographic restrictions or costs must be disclosed before redemption.
10. Programme Duration and Points Expiry
10.1. The Rewards page currently describes membership as valid for one year from enrolment. The applicable start date and expiry date must be displayed or otherwise clearly communicated to each Member.
10.2. NIZZZ will clearly communicate the applicable expiry rules for points and any reward-specific claim deadlines. Membership duration and points expiry are not necessarily the same unless expressly stated.
10.3. Expired points may no longer be redeemed, subject to applicable law and any specific written extension granted by NIZZZ.
10.4. Members are responsible for monitoring their balances and applicable expiry dates. NIZZZ may provide reminders as a courtesy but should not represent that reminders will always be sent unless expressly guaranteed.
10.5. NIZZZ will not retrospectively apply a new expiry rule to previously earned points where doing so would breach applicable law or an existing binding promise.
11. Fraud, Abuse and Unauthorised Activity
Prohibited conduct includes, without limitation:
- Creating multiple accounts to collect repeated bonuses.
- Using false identities, contact information or order details.
- Manipulating reviews, referrals or qualifying purchases.
- Exploiting software errors, technical glitches or loyalty-system vulnerabilities.
- Using unauthorised scripts, bots or automated systems to generate points.
- Engaging in collusion, fraudulent transactions, payment abuse or chargeback manipulation.
- Selling, transferring or trading points or rewards without authorisation.
- Making false or misleading claims to obtain rewards.
11.1. Prohibited conduct includes the activities listed above.
11.2. Where NIZZZ has reasonable grounds to suspect misuse, it may temporarily hold disputed points or redemption requests while conducting a proportionate investigation.
11.3. Following verification, NIZZZ may correct erroneous points, reject an invalid claim, reverse improperly awarded points, restrict redemption or suspend or terminate the relevant account.
11.4. Any action will be proportionate to the evidence, the seriousness of the conduct and applicable law. Where reasonably practicable, Members will be informed of the reason for a material adverse decision and given an opportunity to provide relevant information.
11.5. NIZZZ may preserve relevant transaction records and cooperate with payment providers, loyalty-system providers or competent authorities where legally appropriate.
12. Errors, Technical Issues and Points Disputes
12.1. NIZZZ may correct demonstrable errors in points calculations, reward listings, duplicated credits, technical processing or other administrative records.
12.2. Where an advertised offer contains a material error, NIZZZ will investigate promptly and communicate a fair resolution consistent with the customer’s rights and applicable law.
12.3. Members should report disputed points or rewards to support@nizzzperfumes.com, providing their registered email address, order number, relevant transaction details and a description of the issue.
12.4. NIZZZ will review disputes in good faith and correct substantiated errors. A technical failure will not automatically extinguish a customer’s valid rights to a reward already earned under the applicable terms.
13. Changes, Suspension and Termination
13.1. NIZZZ may amend Programme mechanics, earning rates, future reward offerings, eligibility requirements or redemption procedures where reasonably necessary for business, operational, security or legal reasons.
13.2. Material changes will be communicated through the website or another appropriate channel and will take effect on the stated date, subject to applicable law.
13.3. Changes will not retrospectively remove validly accrued points or materially impair an already-earned reward contrary to the terms that applied when it was earned, unless permitted by law or necessary to address fraud, error or another legitimate basis.
13.4. NIZZZ may temporarily suspend the Programme for technical maintenance, suspected fraud, security incidents or legal compliance.
13.5. If the Programme is discontinued, NIZZZ will communicate the applicable arrangements for outstanding points and validly earned rewards and provide a reasonable opportunity to redeem them where required or appropriate.
13.6. Membership may be terminated for a material breach of these Terms, subject to the protections and procedures required by applicable law.
14. Privacy and Data Protection
14.1. Personal information associated with the Programme will be handled in accordance with the NIZZZ Privacy Policy and applicable data-protection law.
14.2. Relevant information may be processed by NIZZZ, Shopify and its loyalty-programme service provider, BON Loyalty, to administer membership, record points, verify transactions, prevent abuse, deliver rewards and provide customer support.
14.3. Personal information will not be used for unrelated purposes except as permitted by the Privacy Policy and applicable law. Marketing communications will be handled in accordance with applicable consent and opt-out requirements.
14.4. Members should keep their account credentials confidential and promptly notify NIZZZ of suspected unauthorised access.
15. Third-Party Rewards and Suppliers
15.1. Certain rewards may be issued or fulfilled by third parties, including Gift Cards and the relevant Dyson product supplier.
15.2. Third-party products and vouchers may be subject to their respective terms, technical requirements and redemption conditions.
15.3. NIZZZ is not responsible for independent third-party services or restrictions beyond its reasonable control, but this provision does not exclude NIZZZ’s responsibility for the accuracy of its own reward descriptions or its obligations to deliver promised rewards.
15.4. Third-party trademarks are used solely to identify the advertised rewards. Their appearance does not imply sponsorship of or affiliation with NIZZZ unless expressly stated.
16. Limitation of Liability
16.1. To the extent permitted by applicable law, NIZZZ will not be liable for indirect or consequential losses arising from a Member’s participation in the Programme where such liability may lawfully be excluded.
16.2. NIZZZ does not guarantee uninterrupted operation of the loyalty platform and may carry out maintenance or resolve technical issues when necessary.
16.3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights, liability for fraud or other liability that applicable law requires NIZZZ to retain.
17. General Provisions
17.1. These Terms apply together with the applicable Website Terms of Service, Privacy Policy and Refund Policy. Where there is a conflict, mandatory law prevails. The specific advertised terms of a reward or promotion will govern that promotion to the extent expressly stated and legally permissible.
17.2. If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
17.3. Failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision.
17.4. These Terms are governed by the laws applicable to the Programme operator in India, subject to mandatory consumer-protection and other applicable legal requirements.
17.5. Nothing in these Terms removes a Member’s right to approach a competent consumer-protection authority, court or other forum available under applicable law.
18. Contact Us
For questions, points disputes, reward claims or Programme complaints, contact:
- NIZZZ Perfumes / Juno
- Email: support@nizzzperfumes.com
- Website: https://nizzzperfumes.com
Please include your registered email address and relevant order details so that your request can be investigated efficiently.
